REFUND POLICY

Effective Date: 16-07-2026

Eligibility for Refunds

Refunds may be issued when:

• The wrong item was supplied.
• The product arrives significantly damaged.
• The product has a verified manufacturing defect.
• The order cannot be fulfilled after payment has been accepted.

Non-Refundable Situations

Refunds generally will not be provided for:

• Change of mind after shipment
• Improper use of the product
• Damage caused by mishandling
• Normal wear and tear
• Customized or specially manufactured products, unless defective

Refund Request Procedure

To request a refund, please contact us with:

• Order number
• Product information
• Description of the issue
• Supporting photographs where applicable

Shipping Charges

Original shipping charges are generally non-refundable unless the error was caused by our company.

Inspection

Returned items may be inspected before a refund is approved.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on the payment provider and banking institution.

Partial Refunds

In certain circumstances, a partial refund may be issued if:

• Only part of the order is defective
• The item shows signs of use beyond reasonable inspection
• A mutually agreed adjustment is reached